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1
Running QueueMetrics / Missed Calls by Agent - is this possible ?
« on: July 18, 2008, 07:32:42 »
Hi

As per above subject, is this possible to be shown from the report ?

2
Running QueueMetrics / Total calls processed
« on: July 16, 2008, 09:11:39 »
Hi

Just wondering is Total calls processed: supposed to equal Total rows processed:  ??

At the moment we are seeing more Total rows processed:

Will the total answered: minus the Total rows processed: equals to missed calls ?..

not really sure

thanks

3
MySQL storage and Qloaderd/Uniloader / Upload old stats from queueloq
« on: May 22, 2007, 08:10:35 »
Hi

We are using QM 1.3.5 and the latest qloader 1.7. 

Recently had an issue with qm and was down for a week, it is now back up and running, what is the best way to update the db ?

According to the manual -  perl queueLoader.pl /my/queue_log P00 

The queue_log has rotated already and is queue_log.2, but only a part of needs to be uploaded, do i just cutout the parts that I don't need and upload manually the missing parts ?

Cheers

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