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Running QueueMetrics / Callers Stuck In Queue
« on: January 02, 2008, 21:30:43 »
I have inbound callers stuck in queue, it seems that the call is transferred to the right phone in queue but it rings one time and moves to the next phone inline. It also appears that the agent is logged in but can no longer accept calls.
1. So my question is why would the queue ring the support phone one time and move to the next person on queue and still show them as logged in.
2. Are my agents getting logout out after a missed call and why does it show them as logged in but unable to field calls..
Everything does work for a period of time and then stops.
1. So my question is why would the queue ring the support phone one time and move to the next person on queue and still show them as logged in.
2. Are my agents getting logout out after a missed call and why does it show them as logged in but unable to field calls..
Everything does work for a period of time and then stops.