Messages

1

General Asterisk configuration / Re: Unanswer Calls report problem

« on: September 19, 2012, 12:41:48 »

Thank you for your reply, would you please point me into the right direction on ow to set this up?

Many Thanks
Tumelo

2

Running QueueMetrics / Understanding results: Unanswered calls

« on: July 12, 2012, 12:42:45 »

Hi,

Will it be possible to run a report and be able to see lost calls by agent as per image below?



If I understand this manual correctly it is possible to tweak the settings to allow for this, if so, can you please point me in the right direction? im using QM 1.7.1.0




Thanks

3

General Asterisk configuration / Re: Unanswer Calls report problem

« on: July 11, 2012, 13:46:23 »

Hi,

I have a similar issue, our call centre manager would like to see the name of the agents that were the last attemmpted on the "Agent" column.  We are able to see the name of the last attempted agent if w click on the "details" button.

This should apply to inbound calls. i'm using QM 1.7.1.0 and asterisk 1.8.13.0 FreePBX 2.10.0.8.

e.g. below, all agents that didn't answer incoming calls on a queue are not displayed on the "Agent" column, is it possible to show attemped agents for inbound calls?

or is there a way you can pull a report of "unanswered calls by agents"?



Many Thanks
Tums