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Scripting QueueMetrics / Displaying number of calls in queue on the agent screen.
« on: February 26, 2011, 23:30:44 »
Hi all,
I've been poking around the forums for a couple of days here trying to find a quick and dirty way to display the number of calls in queue on the agent screen (live_agent.jsp) so our agents know when call volume is heavy. I understand changing .jsp pages is not supported, so is my only recourse to try and design something similar to the live_agent.jsp page from scratch? At first glance the XML-RPC interface is not robust enough to do that but I am obviously just learning this.
Thanks for any and all help, even pointing me to docs that might give me a better idea of where to start.
I've been poking around the forums for a couple of days here trying to find a quick and dirty way to display the number of calls in queue on the agent screen (live_agent.jsp) so our agents know when call volume is heavy. I understand changing .jsp pages is not supported, so is my only recourse to try and design something similar to the live_agent.jsp page from scratch? At first glance the XML-RPC interface is not robust enough to do that but I am obviously just learning this.
Thanks for any and all help, even pointing me to docs that might give me a better idea of where to start.
