Messages

16

Running QueueMetrics / Re: Pause Reaon Field (Real-time Monitoring)

« on: July 13, 2011, 23:14:44 »

Ah! Continuing to mess with this, I figured out that the pause reason is just not being registered correctly through the API we built.   

Setting a pause reason directly through the Asterisk CLI works just fine.

Time to fix the API!

17

Running QueueMetrics / Pause Reaon Field (Real-time Monitoring)

« on: July 07, 2011, 00:36:04 »

I seem to recall there being a "Pause Reason" field when using the "Real-Time" monitoring feature in QM.

Is it possible to get this field back while running 1.7.1.0? 

18

Running QueueMetrics / Re: Tracking of RINGING agents - Not Working

« on: June 29, 2011, 19:32:28 »

Is it possible to disable this feature?

As it does not to seem to be functional with FAST-QUEUE, it confuses our supervisors (Even though we have informed them many times to ignore).

19

Running QueueMetrics / Tracking of RINGING agents - Not Working

« on: June 10, 2011, 18:43:14 »

Hello Everyone, we updated our Queuemetrics Installation last night to 1.7.1.0 from 1.7.0 and it seems that the [Tracking of RINGING agents] feature doesn't seem to be working correctly for us.

In our Asterisk configuration, we currently have "Skip Busy Agents = YES" so that agents on a call will not receive a queue call until they are off the call.

We are also implemented [FastQueue].



As you can see in the photo above, Queuemetrics is reporting that the system is currently trying to ring Chris when in fact Chris is already on a call and the system is not actually ringing him.

I suspect that Asterisk did in fact want to ring him, but FastQueue just cuts it off and goes to the next agent, but Queuemetrics is just not informed.

Has anyone else experienced this yet, or have any work-around?

Thank You.