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Running QueueMetrics / User logged into queues that she is not a member of

« on: July 20, 2012, 18:30:00 »

I have a user who is being logged into certain queues that she is not a member of.  We are on version 12.5.1.  We've had occassions where while a user was logged into queues a manager would remove their membership and of course they could not remove themselves from those queues until they were readded to those queues.  But that is not the case here.  Can anyone help me with this?