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Running QueueMetrics / Detailed Chronological Agent report
« on: January 25, 2011, 11:47:20 »
Hi Folks I'm new to the forum and considering getting an Asterisk server + Queuemetrics for a call centre for 50 + staff. I used to use Avaya Centrevu Supervisor in a previous
role to run "trace reports" on suspect staff. The report would show a blow by blow account of every button they touched on their phone so we could see if they were terminating calls
deliberately or hitting a pause code and then immediately going "available" again to avoid taking calls etc.
Is there any such report like that in Queuemetrics as unfortunately there are always a few staff that need careful managing and these logs are very useful for disciplinary purposes.
Thanks
role to run "trace reports" on suspect staff. The report would show a blow by blow account of every button they touched on their phone so we could see if they were terminating calls
deliberately or hitting a pause code and then immediately going "available" again to avoid taking calls etc.
Is there any such report like that in Queuemetrics as unfortunately there are always a few staff that need careful managing and these logs are very useful for disciplinary purposes.
Thanks