Messages

1

Running QueueMetrics / Re: ongoing call in report

« on: July 03, 2015, 12:31:37 »

Hello

my feedback so :

with the call_id
in the database of QM I found my call (several lines and we can see the entire routes of a call, i understand now what's mean the column verb ;-))
but when i try a grep nothing in the output
 tail /var/log/asterisk/queue_log | grep the-call-id --> nothing ?

Have you  idea ?

Thanks a lot again,

2

Running QueueMetrics / Re: ongoing call in report

« on: July 02, 2015, 19:17:43 »

Thank's a lot Mirko !

It's help me a lot , i'll try tomorow and give you feedback

Thank's again,

3

Running QueueMetrics / ongoing call in report

« on: July 02, 2015, 17:31:18 »

Hello,

I have in a report of June  a call (in england) with "ongoing" on the "Disconnected" column.
I try to find this call in mysql database (france) :
my query :
SELECT  `time_id` , FROM_UNIXTIME( time_id ) AS datetim,  `partition` ,  `call_id` ,  `queue` ,  `agent` ,  `verb` ,  `data1` ,  `data2` ,  `data3` ,  `data4` ,  `serverid` ,  `unique_row_count` ,  `data5`
FROM  `queue_log`
WHERE time_id > UNIX_TIMESTAMP(  '2015-06-30 10:00:00' )
AND time_id < UNIX_TIMESTAMP(  '2015-07-01 10:00:00' )
AND  `agent` LIKE  'agent/5XXXXXXXX'

how can i be sure  that  i'm on the good call (timestamp conversion = date on realtime page of QM )?

where can i find laps time of this call (more than 1 hour) ?

if it is a evil hang up call, how it appears in mysql ?

where can i find documentation of table of quemetrics especially the column verb of queue_log table ?
what mean keys :
CONNECT
TRNASFER
REMOVEMEMBER

A great thanks if someone can answer one of this questions !
thanks,

4

Running QueueMetrics / Re: user agent real time page

« on: June 29, 2015, 11:45:56 »

Hello all,

perhaps a part of solution : in configuration user , you have "show classes" button.
In this page you can create your own class :  i create my class = SIMPLE with KEY = SUPERVISOR REALTIME

then I affect this Class to my user

It's not exactly what I wanted but its better.

Have a good day

5

Running QueueMetrics / Re: user agent real time page

« on: June 29, 2015, 09:21:06 »

Hello

I have several agents created (not by me, i'm newbie) with different queue, report assigned and they can log in to see real time page.
Version of QM :  15.02.1
I played with "CLASS" parameter in user configuration, i try set it to "Supervisor" or "Visitors", what i need is a a little of both:

I would delete these two sections on the home page :
- Activity Summary Report
- custom Report
And I would see on real time page these two sections :
-"Calls being processing"
-"Agents currently logged in"

Is this possible, please have you idea ?

Thank you.

6

Running QueueMetrics / Re: user agent reports

« on: June 28, 2015, 02:28:48 »

Hello,

I read something about key, this is the way to link report to user or not at all ?
Thank you !

7

Running QueueMetrics / Re: user agent real time page

« on: June 26, 2015, 22:29:06 »

anyone can help ?
please let me understand how i can link a report to an user ?
because i see how link report with agent but how can i see my report when i log with my user account ?
thank you

8

Running QueueMetrics / user agent real time page

« on: June 26, 2015, 18:02:18 »

Hello everybody

I dont' understadn user vs agent for displaying my report .

I want a simple page in my report with "Calls being processing" and "Agents currently logged in"

My first problem : what is the goog Data Blocks in the selected menu when you create a report?

My second problem : how to attach my report to my user ? and not to my agent

Thanks