Show Posts
1
Running QueueMetrics / Real time monitoring: Some agents SIP/XXXX, some Agent/XXXX
« on: July 20, 2010, 22:02:33 »
I am trying to get Real time monitoring fully functional.
I have 16 queues, but only 1 queue is currently using dynamic agents.
When the dynamic agents login to the queue, they show up on the live monitor as their description, or Agent/XXXX, and I can monitor these calls
Any other agents who are statically in queues show up as 'SIP/XXXX' and I do NOT have the ability to monitor these calls.
I don't understand what the difference is or why this is happening.
Scott H.
I have 16 queues, but only 1 queue is currently using dynamic agents.
When the dynamic agents login to the queue, they show up on the live monitor as their description, or Agent/XXXX, and I can monitor these calls
Any other agents who are statically in queues show up as 'SIP/XXXX' and I do NOT have the ability to monitor these calls.
I don't understand what the difference is or why this is happening.
Scott H.