Messages

16

Running QueueMetrics / Re: 1.5.2 - Tracking IVR Activity

« on: May 07, 2009, 10:01:34 »

Hi,

So the code would look like ?;

[ivr-2]
include => ivr-2-custom
exten => h,1,Hangup
exten => s,n,QueueLog(200,${UNIQUEID},NONE,INFO,IVR|${MYIVR})
exten => s,1,Set(MSG=custom/supportqbreakout2)
...

17

Running QueueMetrics / Re: 1.5.2 - Tracking IVR Activity

« on: May 06, 2009, 11:43:19 »

Hi,

I've added the following code to my IVR dialplan (im testing with extensions_additional.conf - which I know is not correct under FreePBX as changes will be lost on a reload via the web interface)

[ivr-2]
include => ivr-2-custom
exten => h,1,Hangup
exten => s,1,Set(MSG=custom/supportqbreakout2)
...
exten => s,n,QueueLog(200,${UNIQUEID},NONE,INFO,IVR|${MYIVR})

This appears to log the following to /var/log/asterisk/queue_log

1241602518|1241602298.59276|200|NONE|EXITWITHKEY|2|1

Which shows, that I exited queue 200 via an IVR and pressed option 2 ?

However, Queuemetrics doesn't analyze this when I perform a quick report and the exit with IVR options still show untracked.

Have I missed something simple here?

Many Thanks,

18

Running QueueMetrics / 1.5.2 - Tracking IVR Activity

« on: April 29, 2009, 21:17:26 »

Hi,

Ive been eager and updated my QM install to 1.5.2, how can I enable IVR activity tracking? Currently all 72 calls that had IVR activity today have been set to Untracked?

Many Thanks,

Gavin

19

General Asterisk configuration / Call Monitor not working since moving to Static Agents

« on: February 12, 2009, 17:33:13 »

Hi All,

After a number of problems with silent calls/not receiving calls using Dynamic Agents, I have moved to Static Agents, however this seems to of broken my ability to monitor calls.

My queue configuration now looks like ;

[200]
announce-frequency=105
announce-holdtime=no
autofill=yes
eventmemberstatus=yes
eventwhencalled=yes
joinempty=strict
leavewhenempty=yes
maxlen=10
monitor-type=mixmonitor
monitor-format=wav49
music=moh
periodic-announce-frequency=180
queue-callswaiting=queue-callswaiting
queue-thankyou=queue-thankyou
queue-thereare=queue-thereare
queue-youarenext=queue-youarenext
retry=5
timeoutrestart=yes
strategy=ringall
timeout=20
weight=0
wrapuptime=30
context=ivr-2
periodic-announce=custom/supportqbreakout2
member=>SIP/1000800,,800
member=>SIP/1000801,,801
member=>SIP/1000802,,802
member=>SIP/1000803,,803
member=>SIP/1000804,,804
member=>SIP/1000805,,805
member=>SIP/1000806,,806
member=>SIP/1000807,,807
member=>SIP/1000910,,910

I still see the Call Monitor icon , against my agents in Realtime monitoring , however clicking on the user and entering my extension 1000800 results in the call being connected but no audio passing.

The following is seen in the Tomcat log ;

$Id: PluggableRTListener.java,v 1.3 2008/09/23 11:20:06 lenz Exp $
$Id: ClassicQMListenerRT.java,v 1.3 2008/09/23 11:20:07 lenz Exp $
Extenal dialling
  Server ID: ''
  Inbound  ?  true
  Agent    : 'agent/807'
  AgentExt : '-'
  Extension: '1000800'
  -> Chan : 'Local/1000800@from-internal/n'
  -> Dial : '11@queuemetrics'
Stato finale:2 - 'The extension you requested was dialed. You should receive the call in a few seconds.' URL: w:0 h:0

2009-02-12 16:12:08 StandardContext[/queuemetrics][523EE9BFA9C0D649A1BDDDEB99E4993B] Fine classe it.loway.app.queuemetrics.callListen.remoteAudioMonitor
2009-02-12 16:12:08 StandardContext[/queuemetrics]LowayTransactionController: [523EE9BFA9C0D649A1BDDDEB99E4993B] Tempo totale esecuzione verbo 'qm_popup_audiomon_phase2': 3058 ms


Any ideas on how to resolve this situation would be appreciated.

Many Thanks,

20

QueueMetrics installation / Live Monitoring Problems

« on: December 12, 2008, 12:45:42 »

Hi,

I'm trying to setup Queuemetrics 1.5.0 (FreePBX 2.5.0) to enable call monitoring.

I have set up the configuration file to enable monitoring, and also added #include extensions_queuemetrics.conf to /etc/asterisk/extensions_custom.conf

I have the telephone icon appear when I enter live overview.

Clicking on the telephone icon , brings up a box asking for my extension (800), then I get an error - Errors occurred trying to perform action after clicking on Monitor Now.

I'm unsure about the following lines, and how you implement these in FreePBX ;

Make sure that the channel is set to Local/$EM@queuemetrics/n if your current telephones call on context queuemetrics.

Make sure that the extension/context are set to 11/queuemetrics ( the unattended audio monitoring endpoint).

21

Realtime Live / Re: Live Monitoring - Waiting/Duration Times

« on: October 07, 2008, 18:35:09 »

Fantastic. Many Thanks, problem resolved , all up and running on the new platform.

22

Realtime Live / Live Monitoring - Waiting/Duration Times

« on: October 02, 2008, 20:32:23 »

Hi,

I am migrating away from a Trixbox solution to my own custom installation using Asterisk/FreePBX 2.5.0/Queuemetrics 1.4.7.1 (Licensed)

Everything is up and running apart from , during Live Monitoring, the Waiting/Duration Times for a call do not appear to get updated , the fields are always blank.

23

QueueMetrics installation / Re: JDBC Error - The SAX XML parser is not installed.

« on: September 30, 2008, 12:50:28 »

Resolved, it would appear that my /etc/init.d/tomcat5.5 file did not have TOMCAT5_SECURITY=no set. (My bad).

Many thanks.

Gavin

24

QueueMetrics installation / Re: JDBC Error - The SAX XML parser is not installed.

« on: September 30, 2008, 12:44:51 »

I've placed xercesImpl.jar into /var/lib/tomcat5.5/webapps/queuemetrics-1.4.7/WEB-INF/lib , this gets rid of the xml error.

However, after restarting tomcat I get the following (and nothing is logged to /var/log/tomcat5.5/catalina)

HTTP Status 404 -

type Status report

message

description The requested resource () is not available.
Apache Tomcat/5.5

25

QueueMetrics installation / JDBC Error - The SAX XML parser is not installed.

« on: September 29, 2008, 13:59:14 »

Hi All,
I'm in the middle of reinstalling Queuemetrics onto a new Ubuntu(Debian) based installation (Im having problems with Trixbox inside VMware)

I'm receiving an error when I try to perform the Queuemetrics installation test - The SAX XML parser is not installed.

This error is not mentioned in the FAQ and my Java JDK still's are not upto much - does anyone have any hints or tips? I'm using tomcat 5.5 as well.

Many thanks.

26

Running QueueMetrics / Automatically logging in/out of agents using SNOM handsets

« on: July 11, 2008, 16:23:59 »

Hi,

I have a network of SNOM 360 handsets and I am planning to make Queuemetrics live on Monday.

Currently in order to log in/log out of the Queue we have to dial the access number, then enter the agent ID, then the extension

Has any one found a way to automate this using the Speed Dial keys on the SNOM range of phones?

I can get the Speed Dial setup, but cannot insert a pause into the string, so the SNOM just tries to call the full number.