Messages

91

General Asterisk configuration / Re: Wallboard doesn't show accurate information

« on: October 20, 2010, 22:09:33 »

For logging Agent sessions I was told that Queuemetrics only logs Agent sessions if they receive a call. So, if they are logged in for 2 hours and don't receive a call then their session will not be logged. That's not really good but I guess it is what is??!!

The rest of the issue was resolved.

Thanks

92

Running QueueMetrics / Re: Login and Logout sessions missing

« on: October 20, 2010, 22:08:02 »

Yes, this post was made prior to talking to him. For others reference we had Dynamic agents set as MAIN, SPILL or WRAP that was causing the problem.

Thanks

93

QueueMetrics installation / Re: Can Instant Messenger work with Yahoo, MSN, GoogleTalk?

« on: October 19, 2010, 16:27:13 »

Thanks

94

General Asterisk configuration / Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!

« on: October 19, 2010, 16:26:46 »

The agents are not listed under the Queue Configuration anymore. That is my problem. If they are not listed I can't delete them. They only show as the total number on the Queue Configuration first page and as red text on the Queue Details.

95

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 19, 2010, 16:24:42 »

Thanks. Genius :-)

96

General Asterisk configuration / Re: Wallboard doesn't show accurate information

« on: October 19, 2010, 16:23:53 »

This happens only if Rewrite is enabled. If Rewrite is disabled then my sessions are not logged. Part of the logging in process:

Code: [Select]

1287497472|1287497472.11380|499|Local/372@from-internal/n|REMOVEMEMBER|
1287497475|1287497475.11381|498|Local/372@from-internal/n|ADDMEMBER|
1287497479|1287497479.11382|498|Local/372@from-internal/n|REMOVEMEMBER|
1287497483|1287497483.11383|500|Local/372@from-internal/n|ADDMEMBER|
1287497487|1287497487.11386|500|Local/372@from-internal/n|REMOVEMEMBER|
1287497490|1287497490.11387|499|Local/372@from-internal/n|ADDMEMBER|
1287497493|1287497493.11388|499|Local/372@from-internal/n|REMOVEMEMBER|
1287497496|1287497496.11389|498|Local/372@from-internal/n|ADDMEMBER|
1287497499|1287497499.11390|498|Local/372@from-internal/n|REMOVEMEMBER|

97

Running QueueMetrics / Re: Login and Logout sessions missing

« on: October 19, 2010, 16:22:18 »

Please read my post again. I said I removed that AGENTLOGIN already but then my sessions are not logged.

Thanks

98

General Asterisk configuration / Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 18, 2010, 22:14:54 »

Hello,

It has proven that the refresh ring every 5 seconds on the wallboard is annoying to our agents as many of them complain about it. However, we want to keep the RED ALARM ring there. How can we get rid of the refresh beep?

Thanks

99

General Asterisk configuration / Re: Wallboard doesn't show accurate information

« on: October 18, 2010, 18:34:30 »

So, I have only Add Member style but that doesn't log session information properly for some reason. The session information is missing Queue Number or is that not a feature implemented in QM?

Also, with Add Queue Member still the count of agents logged in is WRONG. It count total agents and displays it in English, Russian or French.

Here is the change made to have only Add and no callback login but still it's not good (check as French has one Agent but shows 6):



I have actually found out that if I have this then it shows right information:
default.rewriteLocalChannels=false

But again that is what I need to have as TRUE. What is the work around?

Thanks

100

General Asterisk configuration / Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!

« on: October 18, 2010, 18:26:35 »

The 331-360 shouldn't be there because those agents are deleted already. Queue configuration shows over 30 agents while we only have 360-380 (20 agents)

101

QueueMetrics installation / Re: Can Instant Messenger work with Yahoo, MSN, GoogleTalk?

« on: October 18, 2010, 18:22:12 »

Okay, what would be an example of ANY IM that you know works in QM? including jabber, xml, jingle, etc....an example of what should go in the field will get me started.

Thanks

102

Running QueueMetrics / Re: Login and Logout sessions missing

« on: October 18, 2010, 18:20:48 »

Yeah, that is because I copied the callback login as well since my sessions weren't recording just using Add or Remove Queuemember:

This is what it looked like:

Code: [Select]

exten => 90000,1,Answer
exten => 90000,n,RemoveQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,RemoveQueueMember(499|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,RemoveQueueMember(498|Local/${CALLERID(num)}@from-internal/n)
exten => 90000,n,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${CALLERID(num)}|AGENTLOGOFF|-" >> /var/log/asterisk/queue_log)
exten => 90000,n,Playback(agent-loggedoff)
exten => 90000,n,Hangup


Now I got rid of the:

Code: [Select]

exten => 90000,n,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${CALLERID(num)}|AGENTLOGOFF|-" >> /var/log/asterisk/queue_log)
But where can I see in the session which Queue specifically the agent logged into?
Also, I have a button on the phone associate with ext. 90000 which logs out of all queues. How can I make that specific to whatever queue that user is logged in so that no extraneous data for log out of saved (e.g. if only English is logged in, only English should log out.)

Thanks

103

General Asterisk configuration / Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!

« on: October 15, 2010, 20:25:09 »

Sorry, I think I wasn't clear. Agents from 330-350 are gone for good. I don't want any mention of them. But they still show in my Queues. Instead of showing 20 members as part of Queue English, I see 40. I only use 360-380 now. When I press edit Queue, I can see that extensions from 360-380 are in RED color but still show up there.

What is the right way to remove it?

104

General Asterisk configuration / Re: Wallboard doesn't show accurate information

« on: October 15, 2010, 20:22:54 »

Here is a snap shot. As you can see it's messed up with the total number of agents:



As you can see only 1 agent is logged into French but French Queue shows 6 agents logged in. Same thing is displayed on Wallboard.

Also agent 369 shows on none of the queues :-(

Thanks

105

QueueMetrics installation / Re: Can Instant Messenger work with Yahoo, MSN, GoogleTalk?

« on: October 15, 2010, 20:15:56 »

So, what would the protocol be for Yahoo Messenger?

Can you please provide an example of what should go in that field?

Thanks