Topics

1

Running QueueMetrics / Quality Assessment

« on: February 11, 2009, 17:41:37 »

In the tab for Cfg QA for the item form is there a way to enter a specific detail for the function.  All it has is a drop down menu and I can not enter my own criteria for the form.

2

Running QueueMetrics / quemetrics webpage not coming up

« on: February 13, 2008, 02:59:07 »

Our queuemetrics machine has been running fine for a while.  I had some problem of people not being able to connect to it via the web giving error not able to connect.  So I restarted the quemetrics server.  After the restart when tring to access http://myserver:8080/queuemetrics it gives

Directory Listing For /

Filename   Size   Last Modified
Apache Tomcat/5.0.28

If I try to access http://myserver:8080
the apache web server comes up.

I checked the startup and it shows in the boot up that it is starting queuemetrics and no errors on the screen.  How do I get queuemetrics to come back up.  Do I need to reinstall queuemetrics.  We are currently using 1.4.3.  I need to get this up and running again.
After I restarted the server I looked in the /usr/local/queuemetrics/webapps/queuemetrics-1.4.3/WEB-XML folder and the configuration.properties file was gone.  I restored the file from a backup and restarted the machine but still getting the same response.  Any help on this would be greatly appreciated.

3

Running QueueMetrics / Synchronized QM clock and Asterisk Clock

« on: October 04, 2007, 23:01:51 »

We have the QM on a separate machine than our Asterisk Machine.  Everything is working fine but the clocks between the two systems are not synchronize.

I have in the config file
liveclock.enable=true

How do I get the QM System to synchronize with the Asterisk System?

Thanks.