Messages

121

Running QueueMetrics / QueueMetrics decided to stop working all of a sudden -

« on: September 22, 2010, 16:08:28 »

Last night, I guess the Asterisk server restarted due to power interruption and now Queuemetrics is down. Doing "service Queuemetrics restart" works just fine and there are no errors. But the log shows that java didn't restart properly. The server has internet connection and I can ping google. What could be the cause?

Here is the error log:

Code: [Select]

2010-09-22 02:09:34 StandardContext[/servlets-examples]ContextListener: contextInitialized()
2010-09-22 02:09:34 StandardContext[/servlets-examples]SessionListener: contextInitialized()
2010-09-22 02:09:34 StandardContext[/jsp-examples]ContextListener: contextInitialized()
2010-09-22 02:09:34 StandardContext[/jsp-examples]SessionListener: contextInitialized()
2010-09-22 02:09:34 StandardContext[/balancer]Exception starting filter BalancerFilter
java.lang.NoClassDefFoundError: org/apache/commons/digester/Digester
        at org.apache.webapp.balancer.RulesParser.createDigester(RulesParser.java:65)
        at org.apache.webapp.balancer.RulesParser.<init>(RulesParser.java:43)
        at org.apache.webapp.balancer.BalancerFilter.init(BalancerFilter.java:79)
        at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:225)
        at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:308)
        at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:79)
        at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:3698)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4349)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:823)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:807)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:595)
        at org.apache.catalina.core.StandardHostDeployer.install(StandardHostDeployer.java:277)
        at org.apache.catalina.core.StandardHost.install(StandardHost.java:832)
        at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:701)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:807)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:595)
        at org.apache.catalina.core.StandardHostDeployer.install(StandardHostDeployer.java:277)
        at org.apache.catalina.core.StandardHost.install(StandardHost.java:832)
        at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:701)
        at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:432)
        at org.apache.catalina.startup.HostConfig.start(HostConfig.java:983)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:349)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1091)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:789)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1083)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:478)
        at org.apache.catalina.core.StandardService.start(StandardService.java:480)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:2313)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:556)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:287)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)
Caused by: java.lang.ClassNotFoundException: org.apache.commons.digester.Digester
        at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1340)
        at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1189)
        ... 31 more

Thanks

122

General Asterisk configuration / What does MySQL table look like if qloader is loaded?

« on: September 16, 2010, 06:05:05 »

Hello everyone,

Can someone please attach or post a sample of their MySQL table database? Please mask or change the real phone numbers. I have a client who wishes to see what is recorded in the MySQL file before making the move to purchase license. Currently, I have their system setup with queue_log file as I can't risk a full install until a license is purchased and proper time is allocated to it.

Thanks

123

General Asterisk configuration / Re: What does agent disconnected mean?

« on: September 07, 2010, 17:38:58 »

Hi Marco,

Thanks for the feedback. I understand the agent or caller disconnect cause but with this I was referring to the time duration which is 0 seconds.

If yo notice, this call has a duration of 0 seconds. Does this mean that the agent pressed END key on the phone so that the call was not picked up at all since it has no duration. If agent press HANGUP or END key then there is no duration. What do you think?

Thanks again

124

General Asterisk configuration / Re: Neither of agent portal controls such as Logon,Logoff,Add,Remove,or Pause work!

« on: September 05, 2010, 07:09:17 »

I am getting a bit disappointed. I was looking to buy this product for my client and now that I see there is no support, I am afraid to use this product as this company might go belly up.

I appreciate it if you can let me know if your paid support system works the same way as well (takes many days or weeks to respond).

Thanks

125

General Asterisk configuration / Re: What is realtime.agent_button_4=Local/104 ? I don't have that extension

« on: September 01, 2010, 16:38:49 »

Any answers guys?

Thanks

126

General Asterisk configuration / Re: Agent status cannot be determined - What is causing this?

« on: September 01, 2010, 16:38:35 »

Any answers guys?

Thanks

127

General Asterisk configuration / Re: Neither of agent portal controls such as Logon,Logoff,Add,Remove,or Pause work!

« on: September 01, 2010, 16:38:26 »

Any answers guys?

Thanks

128

General Asterisk configuration / Re: Everytime Queue and Agents should be set to all to see Real-Time. Why?

« on: September 01, 2010, 16:38:16 »

Any answers guys?

Thanks

129

General Asterisk configuration / Re: What are un-answered calls? Why are they always ZERO?

« on: September 01, 2010, 16:37:59 »

Any answers guys?

Thanks

130

General Asterisk configuration / Re: aleph and trix servers? What are those?

« on: September 01, 2010, 16:37:37 »

Any answers guys?

Thanks

131

General Asterisk configuration / Re: What does agent disconnected mean?

« on: September 01, 2010, 16:37:21 »

Any answers guys?

Thanks

132

QueueMetrics installation / Re: What to do after install? Real-time doesn't show agents status

« on: August 30, 2010, 23:24:21 »

I can answer to the restart part. Changes will be reflected when a "service queuemetrics restart" is done.

133

General Asterisk configuration / What does agent disconnected mean?

« on: August 30, 2010, 19:19:31 »

Hi Everyone,

I am wondering what agent disconnected means in a call where it's duration is ZERO seconds:

Code: [Select]

Date          Caller           Queue           Wait   Duration   Pos.   Disconnection   Handled by   Attempts  
08/30 - 12:03:41 2133334444 Russian-Queue 0:05   0:00   1 Agent Agent/335 1 1

And here is the call details:

Code: [Select]

Call detail

Asterisk Call ID:   1283184185.30073
Date and time:   08/30 - 12:03:41
Queue:   Russian-Queue [498]
Caller ID:   2133334444
Handled by:   agent/335
Duration:   0 sec.
Waiting time:   5 sec.
Original position   # 1
Disconnection cause:   Agent disconnected
Transferred to:  
Attempts:   1
Stints:   1
URL:  
Status code:  
Srv  
DNIS  
IVR selection  
Thanks

134

General Asterisk configuration / aleph and trix servers? What are those?

« on: August 30, 2010, 18:38:14 »

Hi Everyone,

1- What are the aleph and trix default servers and what role do they play? I am using only one server (which also holds asterisk onto it).
2- Do they have to be setup at a fresh install?

Thanks,
Bruce

135

General Asterisk configuration / What are un-answered calls? Why are they always ZERO?

« on: August 30, 2010, 17:12:42 »

Hi Everyone,

When someone is on the Queue and is having a call taken, they do not receive any calls from our QUEUE as I have set it to not ring them (in FreePBX Queues) but to move on to the next agent. However, if they are not busy, we ring in a hunt, so why do I not see any of the Agents missed a call? I am 100% sure someone didn't pickup the line today :-)

Please let me know if I am missing something. Thanks



Unanswered calls

Code: [Select]

All calls:
N.of unanswered calls: 0
Average wait time before disconnection: 0.0 s.
Min wait time before disconnection: 0:00
Max wait time before disconnection: 0:00
Total wait time before disconnection: 0.0 H
Average initial position 0.0
Min initial position 0
Max initial position 0
Coverage 0.0%
Average queue position at disconnection: 0.0
Min queue position at disconnection: 0
Max queue position at disconnection: 0
Calls fully within the given time interval:
N.of unanswered calls: 0
Average wait time before disconnection: 0.0 s.
Min wait time before disconnection: 0:00
Max wait time before disconnection: 0:00
Total wait time before disconnection: 0.0 H
Average initial position 0.0
Min initial position 0
Max initial position 0
Coverage 0.0%
Average queue position at disconnection: 0.0
Min queue position at disconnection: 0
Max queue position at disconnection: 0