Topics

1

Running QueueMetrics / Skill Based Ring Strategy

« on: May 26, 2009, 22:20:31 »

We would like to configure some of our queues to always ring agents in a certain order.  We generally order our agents based on their skill or ability in these queues. 

For example, if a call comes in, we want to always ring in the following order (skipping if unavailable):
agent/203
agent/200
agent/201

Is there any way to do this?

2

QueueMetrics installation / No queues found. Check your datasource validity

« on: May 21, 2009, 23:23:30 »

Fresh install of Trixbox 2.6.2.2.  Running through the installation guide: http://queuemetrics.com/manuals/QM_Trixbox-chunked/

At step 2.5.1, I get the error "No queues found. Check your datasource validity" when going through the wizard.

/etc/asterisk/queues.conf

Code: [Select]

...
#include queues_additional.conf
...

/etc/asterisk/queues_additional.conf

Code: [Select]

...
[300]
announce-frequency=0
announce-holdtime=no
autofill=no
eventmemberstatus=no
eventwhencalled=no
joinempty=yes
leavewhenempty=no
maxlen=0
monitor-type=mixmonitor
monitor-format=wav49
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
retry=5
strategy=rrmemory
timeout=15
weight=0
wrapuptime=0
...