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QueueMetrics installation / How to avoid agants logins?
« on: August 20, 2008, 23:21:40 »
Hi,
Is it possible to avoid agents log in into the queue?
I have a very basic configuration where I have one or two extensions answering the calls from the queue.
I do not care who is on the phone so I would like to skip the login step.
Is this possible if so how do I get this working?
robert
Is it possible to avoid agents log in into the queue?
I have a very basic configuration where I have one or two extensions answering the calls from the queue.
I do not care who is on the phone so I would like to skip the login step.
Is this possible if so how do I get this working?
robert