QueueMetrics > QueueMetrics installation

Error after upgrade to 12.10.1

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QueueMetrics:
The preferred way to get support on alive system is through our support portal - did you already opena  ticket?
BTW what is the error you're getting?

jonstar:
I wasn't aware that there was one. can you provide a link please. Current error forthcoming.

jonstar:
Here is the error currently being received.

A problem occurred in QueueMetrics.

The following error occurred in the Transaction handler:
"-- Inner Exception -- - Exception: java.lang.NoSuchMethodError - Error: - java.lang.String.isEmpty()Z - Stack trace: - java.lang.NoSuchMethodError: java.lang.String.isEmpty()Z - at it.loway.app.queuemetrics.FA.isValidForSSARReporting(FA.java:1863) - at it.loway.app.queuemetrics.FA.getFullQueueList(FA.java:1850) - at it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali.doRun(caricaDatiIniziali.java:69) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:279) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:571) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:390) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(LowayTransactionController.java:234) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:595) - -- End Inner Exception -- - "
System time when the error occurred: 2012-11-21.06:12:39

QueueMetrics:
This error still means QM is not running under Java 6.
as per the support options, you should have it in the email you received when you purchased your license - anyway worst case send an email to "support   a t   loway   d o t   ch"

jonstar:
correct. and the docs say nothing about java 6 and I cannot install java 6 on this system as it is live in a call center. when I had the System down for scheduled maintenance to perform this upgrade I did upgrade to java6 and received a different error.

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