QueueMetrics > Running QueueMetrics

Total calls processed in Report

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LostyJai:

--- Quote from: QueueMetrics on September 11, 2008, 10:01:46 ---Ok this makes sense.
Lost calls are in effect GLOBAL as they were never taken up by any agents. So the very last version of QM just zeroes them when filtering by agent.


--- End quote ---

So by updating to the newest version (currently I'm using 1.4.4) everything should be fine? When you filter by agents, will the unanswered calls always be 0 because they were never taken by the agents?

In the reports, is there a way to show the last agent's queue the unanswered call was in?

And what is the qa_data table that I'm missing? Is it important?

QueueMetrics:
Yes in the reports you see the queue, but not the last attempting agent.
You can have statst about agents not picking up in the "attempts" section.

LostyJai:

--- Quote from: QueueMetrics on September 11, 2008, 10:40:20 ---Yes in the reports you see the queue, but not the last attempting agent.
You can have statst about agents not picking up in the "attempts" section.

--- End quote ---

So what you're saying is, the percentage for answered calls for any agent will always be 100%, and 0% for unanswered calls... since unanswered calls is GLOBAL.

In the ATTEMPTS tab, what is the "N. Taken"?
Is that just the amount of calls an agent has answered?

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