QueueMetrics > Running QueueMetrics

Extension column on real-time page

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Stephenv:
Is it possible to have the agents SIP extension display in a column next to his/her name on the real-time page?
It will be the extension the agent input into QM when he logs in.
Or do you need to code this in for a future version?

QueueMetrics:
This already works if you use Hotdesking. If you don't, the agent code and the extension are basically the same things, so QM does not use a separate field.

See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page

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