QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: tonils on March 11, 2009, 14:40:40

Title: realtime.agent_button_4
Post by: tonils on March 11, 2009, 14:40:40

Hi

What is the design behind the agent_button that calls the scretary in the shipped config. Here is what is in configuration.properties

Quote

realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/198@from-internal
realtime.agent_button_4.ext=200@ext-queue

I understand this to connect ext 198 to queue 200.

How do I customise this so that it connects to the agent that clicked the button?

Tony

Title: Re: realtime.agent_button_4
Post by: marcos on March 13, 2009, 15:38:30

Hi Tony.
The actual agent call button implementation is able to bridge the channel and the extension specified in the configuration file. This is unique and shared to all agents.
We appreciate your suggestion and it will be implemented in next QueueMetrics release.

Thank you for the feedback.
Best regards,
Marco