QueueMetrics > Running QueueMetrics

Disposition codes not being processed properly

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QueueMetrics:
No they can set during the call or immediately after - but if they don't within 30 minutes or so, the call status code will not be picked up. In you case, the status codes were set a lot of time after the main call completed.

AndyS:
Thanks for the feedback.  In fact they don't appear to always get picked up even if the disp code is set immediately after the call, or during the call.

Regards, Andrew.

QueueMetrics:
If you can send us some examples where this happens, we'll try and tdebug what the problem is.

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