QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: Tiago on June 01, 2010, 12:43:59

Title: Outbound Calls DUplicate
Post by: Tiago on June 01, 2010, 12:43:59

I


When a agent makes the call, and disconnect, and then try again both calls appears in wallboard, as you can see in the attach file

http://yfrog.com/5joutboundnj

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on June 08, 2010, 14:42:25

You mean the call does not close?

Title: Re: Outbound Calls DUplicate
Post by: Tiago on June 14, 2010, 18:19:28

Exacly,


The user disconnect the call, but the call stays  in the wallboard.


tks

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on June 15, 2010, 14:41:09

Does this happen EVERY time or just every once in a while?

Title: Re: Outbound Calls DUplicate
Post by: Tiago on June 16, 2010, 17:51:23

Hi,


just once in a while, it is not permanent

tks

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on June 17, 2010, 09:36:30

It may be related to some error on the Asterisk side - do you use the AGI script or old queueDial.agi?

Title: Re: Outbound Calls DUplicate
Post by: Tiago on June 28, 2010, 16:55:28

Hi


AGI Script

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on June 30, 2010, 09:31:38

You should try and send one call out in order to duplicate the behaviour.
Take a trace of the CLI data.

Title: Re: Outbound Calls DUplicate
Post by: Tunstall on July 13, 2010, 18:04:14

It could just simply be the fact that the wallboard has not refreshed, your reload time is set to 18 seconds and the second call was only there for 16!  It may be that simple...

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on July 14, 2010, 10:33:53

Yes this is possible as well!
 

Title: Re: Outbound Calls DUplicate
Post by: Tiago on August 05, 2010, 11:36:54

Here is the example of the configuration




; extension 28: agent custom dial
exten => 28,1,Answer
exten => 28,2,NoOp( "QM: Agent Custom Dial. Dialing ${EXTTODIAL} on queue ${OUTQUEUE}  made by '${QM_LOGIN}'" )
exten => 28,3,Set(QDIALER_QUEUE=${OUTQUEUE})
exten => 28,4,Set(QDIALER_NUMBER=${EXTTODIAL})
exten => 28,5,Set(QDIALER_AGENT=Agent/${AGENTCODE})
exten => 28,6,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER}@GlobalPhone)
exten => 28,7,Set(QueueName=${QDIALER_QUEUE})
exten => 28,8,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => 28,9,Set(CALLERID(num)=210438870)
exten => 28,10,Goto(qm-queuedial,s,1)
exten => 28,11,Hangup

;
; ================================================================
; The following dialplan is used in order to make oubound calls
; that are tracked through QueueMetrics.
; See http://forum.queuemetrics.com/index.php?board=12.0
; ================================================================


[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(CALLERID(num)=219667100)
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/GlobalPhone/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,Set(CALLERID(all)=GLS <210438870>)
exten => _XXX.,n,Goto(qm-queuedial,s,1)

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on August 06, 2010, 11:26:23

You sure it's not SIP/GlobalPhone/${QDIALER_NUMBER} ?

Title: Re: Outbound Calls DUplicate
Post by: Tiago on August 06, 2010, 14:55:19

Hello


you are trying to tell me that this is wrong ?

exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/GlobalPhone/${QDIALER_NUMBER})

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on August 09, 2010, 10:00:18

No no it may work, I was jus t wonderinhg whether iut would be workinbg or not.

Title: Re: Outbound Calls DUplicate
Post by: Tiago on August 09, 2010, 17:05:23

Hi,

Yes it´s working but sometimes the calls don´t get updated in the real time displays.

Best Regards

Title: Re: Outbound Calls DUplicate
Post by: QueueMetrics on August 11, 2010, 11:03:50

You need to:
- turn on Asterisk logging
- find a call where the problem exists
- trace that in the logs to see what the problem was

I know it's a mess of a job  :(