Upgraded to QM 1.6.3.0

QueueMetrics > QueueMetrics installation

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tonils:
Morning

I have upgraded our demo installation from QM 1.6.2.0 to 1.6.3.0

Partway down the report page I get

Service level agreement
java.lang.NoSuchMethodError: java.lang.Integer.valueOf(I)Ljava/lang/Integer;

-- Inner Exception --
Exception: java.lang.NoSuchMethodError
Error:
java.lang.Integer.valueOf(I)Ljava/lang/Integer;Stack trace:
java.lang.NoSuchMethodError: java.lang.Integer.valueOf(I)Ljava/lang/Integer;
   at it.loway.app.queuemetrics.asterisk.logs.logCodeLib.generaIntervalliSLA(logCodeLib.java:198)
   at it.loway.app.queuemetrics.caricamento.DataObjects.CallOkDO.computeServiceLevelAgreement(CallOkDO.java:212)
   at it.loway.app.queuemetrics.caricamento.DataObjects.CallOkDO.dispatch(CallOkDO.java:60)
   at org.apache.jsp.qm.results_005fp_005fanswered_jsp._jspService(results_005fp_005fanswered_jsp.java:932)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
   at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
   at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
   at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
   at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
   at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
   at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
   at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:534)
-- End Inner Exception --

Looking forward to the fix...

Have a great Christmas!

Tony

torontob:
I have posted some errors and bugs in the news sections and also sent support e-mails but haven't heard from QueueMetrics stuff. I guess they take both extend the Christmas holidays into the New Years holidays?! as I haven't heard a single response from them.

marcos:
Hello Tony.

Sometime happens that tomcat does not understand that jsp pages were changed and lets the cache not synchonized with the new code.
I dont know if this is the case but I suggest you to start with a clean fresh cache following this FAQ:

http://www.queuemetrics.com/faq.jsp#faq-076-error_after_upgrade

then post back here the result.

Thank you and regards.

tonils:
I did that (I do it as part of a QueueMetrics upgrade). On our SLES 10 installation it is

--- Code: ---rctomcat5 stop
cd /srv/www/tomcat5/base/work
rm -r Catalina
rctomcat5 start
--- End code ---

I still have the problem :(

* SLES (SuSE Linux Enterprise Server) 10 SP1
* tomcat5-5.0.30-27.9
* java-1_4_2-sun-1.4.2.13-0.2
* java-1_4_2-sun-devel-1.4.2.13-0.2
Tony

QueueMetrics:
Can you upgrade to Java 1.5?

Anyway the method Integer.valueOf() was already present in java 1.4.2.... see e.g. http://download.oracle.com/javase/1.4.2/docs/api/java/lang/Integer.html

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