QueueMetrics forum

QueueMetrics => Scripting QueueMetrics => Topic started by: rx4change on May 27, 2009, 17:47:15

Title: Custom View: Automated Refresh of Agents on Queue Report
Post by: rx4change on May 27, 2009, 17:47:15

I am looking for a "realtime" version of the Agents on Queue report.

The use case is an outbound only call center.  The manager wants to see a realtime updated report throughout the day of Number of Calls, Average Call Time, and Agents.  This should be whiteboard-ready and able to be refreshed automatically throughout the day.

Has anyone tackled this one before me?  Thoughts on the best approach?

Title: Re: Custom View: Automated Refresh of Agents on Queue Report
Post by: QueueMetrics on May 28, 2009, 12:13:49

We are going to implement that in an upcoming version of QM, anyway this is feasible by running an XML-RPC full report and parsing the result blocks.