QueueMetrics forum
QueueMetrics => General Asterisk configuration => Topic started by: Ayth on October 05, 2009, 19:52:30
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Hello,
We are running Asterisk 1.4.26 on CentOS 4.7, with qloader and Queuemetrics 1.4.2.
My problem is that when a queue call comes in and needs to be transferred to another agent to complete the issue, the other conversation is not a part of any of the queue logs. Now I know this is most definitely an Asterisk issue, but it must be something others have run into.
Is anyone aware of a workaround or a possibly patch/bugfix to allow those transfers to be logged and show up? Thanks.
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This is correct - the first "queue" terminates on a transfer out, so that's why it's so. We need a second "queue" to keep track of the transferred call.
There are basically two ways ahead:
1. create a queue for the second level and have the call transferred to the new queue. This will make it visible joined to the first call in Multi-Stint mode.
2. use the dial-out piece of dial-plan (the one generally used to log outbound correctly, see the Outbound forum) to log the second part of the call as if it were on a queue. This is more flexible but more complex to set up.