QueueMetrics > Running QueueMetrics

[SOLVED] Zero unanswered calls

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QueueMetrics:
In general, running on a cluster or not, you get zero unanswered calls in multi-stint mode if calls have a unique-id that matches an existing call that was answered.

emilec:
The problem here is that there are calls with a state of abandon that were not answered anywhere, so I would expect that even with multi-stint mode enabled I would still see the abandond calls in the reports.

QueueMetrics:
But I would expect each of them to have a different unique id.

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