QueueMetrics > Running QueueMetrics
Queuemetrics says agents are logged out but they are not...
marcos:
Hi,
In my test setup I can confirm QueueMetrics is working fine if you set:
default.ignoreQueueStarts=true
default.useRawAgentSessions=true
Then issue a QueueMetrics restart.
Tell me if you have problems after these configuration modifications.
rgrignon:
Still No good from my side and I even upgraded to the latest version...
Also, its not a "queuemetrics restart" that breaks it. It is a "restart now" from the CLI (simulate a crash)
fredsi:
Hi,
I have exactly the same problem. My supervisor page shows no agents logged on, but in CLI, I can see there are some agents logged on. I have to ask the agent do a remove member and add member again in order to show them in the supervisor page and their own page.
I have tried to change the configuration as suggested in previous post, but no luck. I don't see further posts. Is this problem fixed yet? BTW, I just installed QM recently, so it's a new version 1.6.0.1, and I'm using Elastix 1.5.2.
Another question, to add a single member, what level is it? Can I change that level? Thanks.
QueueMetrics:
--- Quote from: rgrignon on April 26, 2010, 20:39:09 ---Still No good from my side and I even upgraded to the latest version...
Also, its not a "queuemetrics restart" that breaks it. It is a "restart now" from the CLI (simulate a crash)
--- End quote ---
This is interesting - what do you get on the queue_log? can you simulate a case for us?
fredsi:
thanks for the reply.
here is the situation: last week, i was testing the system, I put a sip phone in DND (do not disturb), and call it, my asterisk got restart, and i saw segfault in the log file, all the agents in QM show logged off, but in CLI, they still logged in. Today, i tried to do the same thing, still got same segfault, and asterisk restarted, but the QM status didn't changed, weird -- sorry can't duplicate the issue now. queue-log showed bunch of add and remove member:
1272049998|1272049998.45|101|Local/4071@from-internal|REMOVEMEMBER|
1272050001|1272050001.47|106|Local/4071@from-internal|REMOVEMEMBER|
1272050004|1272050004.49|103|Local/4071@from-internal|REMOVEMEMBER|
1272050007|1272050007.51|104|Local/4071@from-internal|REMOVEMEMBER|
1272050023|1272050023.55|101|Local/4071@from-internal|ADDMEMBER|
1272050026|1272050026.57|106|Local/4071@from-internal|ADDMEMBER|
1272050029|1272050029.59|103|Local/4071@from-internal|ADDMEMBER|
1272050032|1272050032.61|104|Local/4071@from-internal|ADDMEMBER|
1272050272|1272050272.71|101|Local/4053@from-internal|REMOVEMEMBER|
1272050275|1272050275.73|102|Local/4053@from-internal|REMOVEMEMBER|
1272050294|1272050294.77|101|Local/4053@from-internal|ADDMEMBER|
1272050297|1272050297.79|102|Local/4053@from-internal|ADDMEMBER|
now i still see couple agents logged on in CLI, but didn't show in QM real-time page, i believe they didn't log off yesterday. is there way to log them off everynight automatically?
thank you.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version