QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gopal2k on September 08, 2020, 05:42:26

Title: Unavailable agents showing up in realtime page
Post by: gopal2k on September 08, 2020, 05:42:26

I have a queue where Unavailable agents are showing up in the QM realtime page. I have configured the queue in such a way joinempty is yes, since I wanted to track all the calls coming to queue. But while generating a full day report, one of the unavailable extension which shows in realtime page, doesn't have any lost calls, since at least it supposed to show as N.of lost calls in reports under "ACD attempts by terminal".

How to remove this either from realtime page or atleast it supposed to show in the report section that he missed these many calls.

Thanks.

Title: Re: Unavailable agents showing up in realtime page
Post by: kravasi on September 09, 2020, 09:34:34

Hi,

can you send us a couple of screenshots of the issue at support@loway.ch ?

Also please specify if you are using dynamic or static agents, and how you are logging in those agents if they are dynamic.

Let us know  :)

Title: Re: Unavailable agents showing up in realtime page
Post by: gopal2k on September 11, 2020, 21:56:25

Replying the screenshot in email.

Thanks.