Agents not showing as busy

QueueMetrics > Running QueueMetrics

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rloalbo:
My agents are not showing as busy when they are on a call.

Also all calls are showing 1 second duration regardless of the length of call

QueueMetrics:
Can you post a piece of your queue_log? can you describe a bit your setup?

rloalbo:
To better describe. Calls for each agent are loggeg and incremented, but an agent who is on the phone shows up as available in Queuemetrics.

Asterisk 1.4.7.1
QueueMetrics 1.4.3

Agents are all dynamic and log in with an AddQueueMember script:

[macro-AddQueueMember]
exten=> s,1,AddQueueMember(APPT-1|SIP/${CALLERID(num)})
exten=> s,1,Wait(4)
exten=> s,n,Playback(agent-loginok)
exten=> s,n,Hangup

Agents show up as below. For example, Toni Evans took 96 calls and Total call time is 9 seconds

Level    Agent    N. calls    Total call time    Avg call time    Avg wait time    % of queue
Undefined    Toni Evans    96    0:09     0:00    1:50    8.4%
Undefined    sip/6205    94    4:51     0:03    2:24    8.2%
Undefined    sip/6212    123    0:15     0:00    2:39    10.7%
Undefined    Leigh Anne Moore    143    0:10     0:00    1:46    12.4%
Undefined    sip/6216    100    0:58     0:00    2:32    8.7%
Undefined    sip/6218    118    0:41     0:00    2:04    10.3%
Undefined    sip/6220    111    0:14     0:00    1:59    9.7%
Undefined    sip/6223    129    7:36     0:03    1:49    11.2%
Undefined    sip/6228    120    0:11     0:00    2:48    10.4%
Undefined    sip/6229    115    2:07     0:01    1:47    10.0%
Export as...   [Spreadsheet]    [CSV]    [XML]

Queue_log sample below

1210625104|1210624822.19925|APPT-1|SIP/6216|RINGNOANSWER|0
1210625105|1210624822.19925|APPT-1|SIP/6220|RINGNOANSWER|1000
1210625120|1210624822.19925|APPT-1|SIP/6228|RINGNOANSWER|15000
1210625132|1210624822.19925|APPT-1|SIP/6216|RINGNOANSWER|0
1210625141|1210624822.19925|APPT-1|SIP/6220|CONNECT|319|1210625132.20104
1210625141|1210624822.19925|APPT-1|SIP/6220|COMPLETECALLER|319|0|9
1210625142|1210624974.20011|APPT-1|SIP/6216|RINGNOANSWER|0
1210625149|1210624974.20011|APPT-1|SIP/6228|CONNECT|175|1210625142.20111
1210625149|1210624974.20011|APPT-1|SIP/6228|COMPLETEAGENT|175|0|5
1210625151|1210624988.20023|APPT-1|SIP/6216|RINGNOANSWER|0
1210625151|1210624988.20023|APPT-1|SIP/6205|RINGNOANSWER|0
1210625152|1210624988.20023|APPT-1|SIP/6212|RINGNOANSWER|1000
1210625152|1210624988.20023|APPT-1|SIP/6220|RINGNOANSWER|1000
1210625152|1210624988.20023|APPT-1|SIP/6228|RINGNOANSWER|1000
1210625153|1210625153.20120|APPT-1|NONE|ENTERQUEUE||6099782548
1210625157|1210624988.20023|APPT-1|SIP/6216|RINGNOANSWER|0
1210625157|1210624988.20023|APPT-1|SIP/6205|RINGNOANSWER|0
1210625157|1210624988.20023|APPT-1|SIP/6212|RINGNOANSWER|0
1210625157|1210624988.20023|APPT-1|SIP/6220|RINGNOANSWER|0
1210625157|1210624988.20023|APPT-1|SIP/6228|RINGNOANSWER|0
1210625162|1210624988.20023|APPT-1|SIP/6216|RINGNOANSWER|0
1210625163|1210624988.20023|APPT-1|SIP/6205|RINGNOANSWER|1000
1210625163|1210624988.20023|APPT-1|SIP/6212|RINGNOANSWER|1000
1210625163|1210624988.20023|APPT-1|SIP/6220|RINGNOANSWER|1000
1210625163|1210624988.20023|APPT-1|SIP/6228|RINGNOANSWER|1000
1210625172|1210625172.20143|APPT-1|NONE|ENTERQUEUE||7329421221
1210625175|1210624988.20023|APPT-1|SIP/6216|RINGNOANSWER|0
1210625175|1210624988.20023|APPT-1|SIP/6205|RINGNOANSWER|0
1210625175|1210624988.20023|APPT-1|SIP/6212|RINGNOANSWER|0
1210625175|1210624988.20023|APPT-1|SIP/6220|RINGNOANSWER|0
1210625175|1210624988.20023|APPT-1|SIP/6228|RINGNOANSWER|0
1210625179|1210625179.20150|APPT-1|NONE|ENTERQUEUE||9734232021
1210625180|1210624988.20023|APPT-1|SIP/6216|RINGNOANSWER|0
1210625181|1210624988.20023|APPT-1|SIP/6205|RINGNOANSWER|1000
1210625181|1210624988.20023|APPT-1|SIP/6212|RINGNOANSWER|1000
1210625181|1210624988.20023|APPT-1|SIP/6220|RINGNOANSWER|1000
1210625181|1210624988.20023|APPT-1|SIP/6228|RINGNOANSWER|1000
1210625181|1210625181.20157|APPT-1|NONE|ENTERQUEUE||7323972857
1210625196|1210624988.20023|APPT-1|SIP/6216|RINGNOANSWER|0
1210625196|1210624988.20023|APPT-1|SIP/6205|RINGNOANSWER|0
1210625196|1210624988.20023|APPT-1|SIP/6212|RINGNOANSWER|0

queues.conf

[APPT-1]
maxlen=15
monitor-join=yes
reportholdtime=no
periodic-announce-frequency=65
periodic-announce=/var/lib/asterisk/sounds/ogm/655
strategy=leastrecent
announce-round-seconds=10
retry=5
announce-holdtime=no
announce-frequency=20
timeout=15
context=queue-out
music=default

Thanks for your help in advance

QueueMetrics:
Try this:
1. use a Local/XXX@myagents channel for agents
2. set rewriteLocalChannels=true in the config file

Do you see calls entering queues in the real-time page or is it all blank?

rloalbo:
I do see calls entering the queue on the Realtime page

what would the myagents in Local/XXX@myagents equate to, I do not have Agents associated with this queue, they are dynamic

In Realtime On phone inbound will increment but Bsy is always 0 -- Is this behavior correct?

Queue N. agents Ready agents On pause Unk Bsy N. Calls waiting On phone inbound On phone outbound
All selected 3 3 0 0 0 0 0 0

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