QueueMetrics > Running QueueMetrics

Stins Transfered calls

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emel_punk:
EHLO  Everyone

A few days ago I noticed  that some calls were transferred to extensions and  QM doesn't show the wav file.

I wonder how can I do to show them on QM?. I know stins calls but it only work for transfered calls to others queue.

mirkox:
Hi,

QueueMetrics simply looks for files that have the asterisk call id in the filename, you should check that the file is saved with the original call id.

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