QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: coolname on January 12, 2012, 03:15:33

Title: QA problem？
Post by: coolname on January 12, 2012, 03:15:33

if a call transfer from one queue to another,the have the same call_id,so in QA,there is only one form,can fix it?

Title: Re: QA problem?
Post by: QueueMetrics on January 18, 2012, 18:06:32

No because that's the same call.

Title: Re: QA problem？
Post by: coolname on January 25, 2012, 15:48:42

but when transfer ,it may  different agent to handle it

Title: Re: QA problem?
Post by: QueueMetrics on January 26, 2012, 16:23:47

Ok but you would not do the QA from scratch again, in a standard environment.

Title: Re: QA problem？
Post by: coolname on January 29, 2012, 06:29:37

a solution?