QueueMetrics > Running QueueMetrics

Realtime page and ready agents

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hajekd:
Hello,

we're using QM with dynamic agents with hotdesking and having issues on realtime page with ready agents values. We are generating proper HOTDESK and ADDMEMBER entries eg:

1317152725|1317152725.909Q|7000|Agent/998|HOTDESK|SIP/1999
1317152725|MANAGER|7000|Local/1999@qmqueue/n|ADDMEMBER|

Agent/998 is properly shown on realtime page on the bottom (agent's section) as logged in on extension 1999 and in the queue 7000. This agent has many other queues defined but is not logged in to them. But ready agents values on realtime page will count +1 for each member queue for this agent -  but we don't generate ADDMEMBER entries for the other queues.

This is rather misleading when trying to find out how many agents are really available for each queue.

I believe this might be just a configuration bug, be we we're not able to find out any reference in manual to this problem.

Thank you
David

QueueMetrics:
It should be something like:


--- Code: ---1317152725|1317152725.909Q|7000|Agent/998|HOTDESK|SIP/1999
1317152725|MANAGER|7000|SIP/1999|ADDMEMBER|

--- End code ---

You add the SIP extension straight to the queue, and it will be decoded as agent/998.

hajekd:
Hello,

this is not a solution for the problem. ADDMEMBER entries are generated by asterisk and it is a work for qloader to rewrite it accordingly. So when I'm looking into queue_log SQL table I can see that it is correctly rewritten:

See eg. this entry:
| P001      | 1317288427 | 1317288427.652Q   | 8012  | Agent/534 | HOTDESK        | SIP/1007 |                   |       |       |          |          8231213 |       |
| P001      | 1317288426 | MANAGER           | 8012  | SIP/1007  | ADDMEMBER      |          |


Thank you
David Hajek

QueueMetrics:
I don't understand why you would need rewriting to run hotdesking.

hajekd:
Hello-

to summarize the problem: Ready agents value on realtime page are showing incorrect values when using with hotdesking and dynamic queues.

If you think our queue_log entries are not correct can you please give us the example of the correct queue_log entries. I will simulate it myself and see if it works.

Thanks
David

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