QueueMetrics forum

QueueMetrics => Scripting QueueMetrics => Topic started by: knightfal on December 08, 2009, 21:24:47

Title: Pulling Data with xmlrpc does not return results shown in Queuemetrics
Post by: knightfal on December 08, 2009, 21:24:47

It seems that if I pull data for a date with php or java for DetailsDO.AgentPauses it will only return agents that actually made a call or took inbound calls.
However pulling the same data from the Agents Tab and then total pause activity detail returns the agents that did not make or take calls.

We have agents that sign into QM and may not take calls because they are assisting on the floor.

Has anyone seen this issue, is there a bug for it currently, or is this how it is intended to work?

Title: Re: Pulling Data with xmlrpc does not return results shown in Queuemetrics
Post by: QueueMetrics on December 09, 2009, 11:25:54

There is a switch that controls that behavior, how is your default.useRawAgentSessions option set?
 

Title: Re: Pulling Data with xmlrpc does not return results shown in Queuemetrics
Post by: knightfal on December 09, 2009, 13:41:42

default.useRawAgentSessions=false

Im changing it to default.useRawAgentSessions=true

Seems to behave like I want it  thanks!

Title: Re: Pulling Data with xmlrpc does not return results shown in Queuemetrics
Post by: QueueMetrics on December 10, 2009, 09:22:49

 ;D