QueueMetrics > Improving QueueMetrics

Pause by queue

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bhenry:
Is it possible to add a drop down on agent page to select a specific queue when they pause?

We have need for agent to be paused in one queue and unpaused in another.  I realize this might cause issues with the agent status.

Thank!
-Brendan

QueueMetrics:
Yes it does - Qm at the moment only supports pauses on all queues.

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