QueueMetrics > Running QueueMetrics

Is possible to open automaticaly the URL link from Agents page?

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martin_voxoni:
Dear Sirs,

in the agent's page, I just wondering if is there any way to open automatically a third party CRM app, instead of clicking the open link.

Thanks

QueueMetrics:
Yes it is possible - set:


--- Code: ---realtime.agent_autoopenurl=true
--- End code ---

Your agent will need to refresh the agent's page anyway when they get the call, but it's much easier than a double click!

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