QueueMetrics > Running QueueMetrics

Individual Agent Reports are not working

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trymes:
After further diggin in MySQL, it appears that many events that were previously reported in the queue_log as "local/XXX@from-queue/n" are now reported with the agent's name, presumably from the extension's setup in FreePBX.

I will pursue this on the FreePBX side, unless someone here has a solution.

Tom

QueueMetrics:
I would remove the agent's name form freePBX and just leave the code - Qm will do the replacement for you.

trymes:
This is still going on. The code in FreePBX changed and the realtime queue_log is now populated with the name associated with that extension, instead of the extension number. I am uncertain if this is also true of non-realtime queue_logs. I am fairly certain that this is related to changes implemented to take advantage of the expanded realtime queue_log reporting offered in Asterisk 1.8. The changes show up with FreePBX 2.9.

Basically, log entries are no longer associated with the extension/channel number (ie: Local/240@from-queue), but now show "Bill Jones" instead. This screws things up for QM, as might be expected.

Nobody else has run into this with Asterisk 1.6, QM, and FreePBX 2.9?

trymes:
Just to add some more information, I think that the problem here is that the ADDMEMBER and REMOVEMEMBER events are still logged as "Local/132@....." where everything else is logged as "Friendly Name". The end result is oddities with QM.

Does anyone have suggestions as to how to better make this work?

--- Code: ---+--------+------------+------------------+-----------+------------------------+----------------+------------------------+
| id     | time       | callid           | queuename | agent                  | event          | data                   |
+--------+------------+------------------+-----------+------------------------+----------------+------------------------+
| 700476 | 1313000368 | 1313000365.80084 | 400       | Local/290@from-queue/n | ADDMEMBER      |                        |
| 700477 | 1313000375 | 1313000373.80085 | 400       | Local/290@from-queue/n | REMOVEMEMBER   |                        |
| 700478 | 1313000435 | 1313000333.80078 | 400       | Jane Smith             | COMPLETEAGENT  | 5|86|1                 |
| 700479 | 1313000500 | 1312999933.79981 | 400       | Susie Jones            | COMPLETEAGENT  | 7|549|1                |
| 700480 | 1313000504 | 1313000499.80096 | 400       | NONE                   | ENTERQUEUE     | |                      |
| 700481 | 1313000504 | 1313000502.80097 | 400       | Local/134@from-queue/n | REMOVEMEMBER   |                        |
| 700482 | 1313000507 | 1313000499.80096 | 400       | Joe Johnson            | CONNECT        | 3|1313000504.80098|2   |
| 700483 | 1313000516 | 1313000137.80051 | 400       | Frank Smith            | COMPLETEAGENT  | 20|348|1               |
| 700484 | 1313000537 | 1313000534.80105 | 400       | Local/270@from-queue/n | REMOVEMEMBER   |                        |
| 700485 | 1313000540 | 1313000538.80106 | 400       | Local/290@from-queue/n | ADDMEMBER      |                        |
--- End code ---

QueueMetrics:
Yes - try to remove the "friendly names"  from Asterisk config. That's exactly the issue.

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