QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: ibc on April 17, 2007, 18:36:16

Title: Managing Asterisk REAL queues and agents from QueueMetrics
Post by: ibc on April 17, 2007, 18:36:16

Hi, I'm new in QueueMetrics. I'm reading the doc but I'd like to confirm a question:

As I understand there is no way of managing Asterisk queues or agents in Asterisk from QueueMetrics, I mean: create or delete a REAL agent of Asterisk by doing it in QueueMetrics.

Could you confirm this? so, if I have a large enviroment with many agents, do I have to create they in Asterisk and aftar that configure all of them in QueueMetrics?

There is no way to really create agents in QueueMetrics?

Thanks for any response.

Regards.

Title: Re: Managing Asterisk REAL queues and agents from QueueMetrics
Post by: QueueMetrics on April 17, 2007, 22:52:10

Hello,
I confirm what you say: QueueMetrics was created as a read-only tool in order to avoid any impact on the server, where you may configure things in a thousand different ways. To create queues and agents, we suggest a decxente GUI, like Voiceroute's Druid.

Of course, you do not want to do all the work wtwice: so QueueMetrics has a way to pull data from an existing set of Asterisk config files an set up automatically: this is the Configuration Wizard you see in the main page.

Title: Re: Managing Asterisk REAL queues and agents from QueueMetrics
Post by: ibc on April 18, 2007, 09:55:38

Ok, thanks for the explanation. I understand it now.