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creating QA records

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RonCB:
Hi.

This week we presented the QA forms and reports to our teamleaders. The used the work with old plain Excel sheets for QA on telephone and e-mail contacts
Ofcourse they asked the million dollar question: Is it possible to create a QA record without a call?

That way we can use the QA forms and reports for more contacts besides telephone calls.

Ron.

QueueMetrics:
What do you mean "without a call"? a QM form is linked to the unique-id of a call, but thee is nothing preventing you from writing "fake" logs for calls :)

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