QueueMetrics > Improving QueueMetrics

click2dial

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RonCB:
Hi.

Is there a way to make QM react on something like the old fashioned callto://123456?
We use a custom build CRM screen and simply would like to be able to click a button next to a telephonenumber field, set the agent in a pause status (outbound) so he can't get inbound calls and dial the number which is connected to the button.

Ever thought about such option?
Or can you provide an (simple) alternative ;).

Ron

QueueMetrics:
SO you would like to trigger a QM action from a browser URL? this is not simple as QM is a server application and not a client one. In general, you can interact with QM programmatically through its XML-RPC interface - see e.g. http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/

RonCB:
Yes exactly.
Or something like selecting a phonenumber on a webpage, richtclick contextmenu and start a dialog screen like clicking on the QM dialbutton.
Something like this: http://www.oak-wood.co.uk/tbdialout/

Ron

QueueMetrics:
The Agent's page of Qm lets you dial out by doing a copy-and-paste of the number.

RonCB:
Hi QM.

True, but for agent's it's more easy (and faster) to have clickable hyperlinks.

By the way. Is there a way to use the dialbutton on the agentpage when in Pause status with type 'outbound' ?
Why, because you have to dial out when doing outbound shifts.

I have agents doing in- and outbound during the day , like blending.
They are not aloud to change the skillsets (queuemember) themself.
So during the inboundshift the hit the Unpause button to receive calls, but when the callvolumes are down the have to do outbound.
They set the Pause status to Outbound, but that disables the dial button.
How can i make it work?


Ron

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