Unable to complie class for JSP error when requesting call detail

QueueMetrics > QueueMetrics installation

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tonils:
Since upgrading to version 12, we are experiencing an "Unable to compile class for JSP" error when requesting call detail (from the Ans. DT page, click on the magnifying glass).

We are using 12.5.1 and jdk1.6.0_30. I have stopped tomcat and removed the tomcat work directory.

Please find the begining of the error below, I can provide the full message if required.

--- Quote ---"[JSP] org.apache.jasper.JasperException - -- Inner Exception -- Exception: org.apache.jasper.JasperException Error: Unable to compile class for JSP An error occurred at line: 7 in the jsp file: /qm/./qm_recordtag_list_ajx_ds.jsp Generated servlet error: /srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics/org/apache/jsp/qm/popup_005fcall_jsp.java:340: cannot find symbol symbol : method format(java.lang.String,int) location: class java.lang.String String color = String.format('%06x', lt.getI(r, colorCol)); ^ 1 error Generated servlet error: May 28, 2012 12:27:48 PM org.apache.jasper.compiler.Compiler generateClass SEVERE: Javac exception Compile failed; see the compiler error output for details. at org.apache.tools.ant.taskdefs.Javac.compile(Javac.java:933) at org.apache.tools.ant.taskdefs.Javac.execute(Javac.java:757) at org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:407) at org.apache.jasper.compiler.Compiler.compile(Compiler.java:497) at org.apache.jasper.compiler.Compiler.compile(Compiler.java:476) at org.apache.jasper.compiler.Compiler.compile(Compiler.java:464) at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:511) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:295) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at ... "
--- End quote ---

QueueMetrics:
Are you sure you are running under Sun JDK 6? please have a look at the License page of QM.

tonils:
I am sure

--- Quote ---Java Runtime: Version: 1.6.0_30
Vendor: Sun Microsystems Inc.
Class Version: 50.0
Java Home: /home/jdk1.6.0_30/jre
--- End quote ---

QueueMetrics:
It's weird because the integer value should be auto-boxed to Integer as of Java 6....
Did you install Java manually?

tonils:
Yes, we install java from jdk-6u30-linux-x64.bin

Not sure if this helps, but here is more of the message from localhost_log2012-06-05.txt

--- Quote ---An error occurred at line: 7 in the jsp file: /qm/./qm_recordtag_list_ajx_ds.jsp
Generated servlet error:
/srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics/org/apache/jsp/qm/popup_005fcall_jsp.java:340: cannot find symbol
symbol : method format(java.lang.String,int)
location: class java.lang.String
String color = String.format("%06x", lt.getI(r, colorCol));
^
1 error
--- End quote ---

If I edit line 340 in qm_recordtag_list_ajx_ds.jsp abd change it to

--- Code: ---String.color = "blue";
--- End code ---
everything works OK.

Here is the classpath

--- Quote ---classpath=/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/classes/:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/JID3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/QueueMetrics-12.5.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/loway-tpf-193p.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/mysql-connector-java-3.1.14-bin.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/redstone-xmlrpc-1.1.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-api-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-jdk14-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/xerces.jar:/srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/classes/:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/JID3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/QueueMetrics-12.5.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/loway-tpf-193p.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/mysql-connector-java-3.1.14-bin.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/redstone-xmlrpc-1.1.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-api-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-jdk14-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/xerces.jar:/usr/share/tomcat5/common/classes/:/usr/share/java/xerces-j2-2.7.1.jar:/usr/share/java/xerces-j2-2.7.1.jar:/usr/share/java/jta-1.0.1.jar:/usr/share/java/jakarta-commons-collections-3.1.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/usr/share/java/jakarta-commons-collections-3.1.jar:/usr/share/java/jspapi-5.0.18.jar:/usr/share/java/servletapi5-5.0.18.jar:/usr/share/java/jakarta-commons-pool-1.2.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/usr/share/tomcat5/common/lib/jasper-compiler.jar:/usr/share/java/servletapi5-5.0.18.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/java/jakarta-commons-el-1.0.jar:/usr/share/java/ant-1.6.5.jar:/usr/share/java/jta-1.0.1.jar:/usr/share/tomcat5/common/lib/naming-factory.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/jakarta-commons-dbcp-1.2.1.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/jakarta-commons-logging-api-1.0.4.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/tomcat5/common/lib/jasper-runtime.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/log4j-1.2.12.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/jspapi-5.0.18.jar:/usr/share/java/log4j-1.2.12.jar:/usr/share/java/jaf-1.0.2.jar:/usr/share/tomcat5/common/lib/naming-resources.jar:/usr/share/java/jspapi-5.0.18.jar:/usr/share/java/ant-1.6.5.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/jakarta-commons-logging-api-1.0.4.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/jakarta-commons-el-1.0.jar:/usr/share/tomcat5/common/lib/naming-java.jar:/usr/share/tomcat5/common/lib/naming-common.jar:/usr/share/java/servletapi5-5.0.18.jar:/usr/share/java/jakarta-commons-pool-1.2.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/jaf-1.0.2.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/jakarta-commons-dbcp-1.2.1.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/home/jdk1.6.0_30/lib/tools.jar:/usr/share/tomcat5/bin/bootstrap.jar:/usr/share/tomcat5/bin/commons-logging-api.jar:/usr/share/java/mx4j/mx4j-tools-1.1.1.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/usr/share/java/mx4j/mx4j-actions-1.1.1.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/home/jdk1.6.0_30/jre/lib/ext/dnsns.jar:/home/jdk1.6.0_30/jre/lib/ext/sunpkcs11.jar:/home/jdk1.6.0_30/jre/lib/ext/sunjce_provider.jar:/home/jdk1.6.0_30/jre/lib/ext/localedata.jar
--- End quote ---

Tony

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