QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: sinaps1 on December 02, 2014, 17:06:01

Title: Realtime n. Agents not updating
Post by: sinaps1 on December 02, 2014, 17:06:01

Hi all,
I have a problem on the queuemetrics Real time Monitorin, everything work like a charm but the only problem i have is that the ready agents is not compatible with the real agents on the asterisk loged in.
So i was wondering if is any possibility to update the available agents on the Asterisk with the Available agents on the Queuemetrics so in this way i will be aligned with the Asterisk and I will have more control on the Inbound calls flow.

Thank you

Title: Re: Realtime n. Agents not updating
Post by: mirkox on December 05, 2014, 10:40:02

Hi sinaps1,

I'm sorry but I can't understand your request, could you please rephrase?

Thank you

Kind Regards
Mirko