QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: coolname on November 11, 2011, 08:55:55

Title: IVR selection
Post by: coolname on November 11, 2011, 08:55:55

in our callcenter,after the agent hangup ,the custom should hear a voice and give a assessment of the agent by enter the key.We sent it to QM as introduce in the ivr page and set it in the “IVR selections” page。But in the report，i only see “untrack”，what's the problem？

the data i pool from qm database
(http://i.6.cn/cvbnm/77/76/29/151a5f2ce4232cca6136c71681cf02ce.jpg)

Title: Re: IVR selection
Post by: QueueMetrics on January 18, 2012, 18:13:14

If I were you I would send it to a QA form via XML-RPC :-)