QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: barryf on November 12, 2009, 15:05:45

Title: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
Post by: barryf on November 12, 2009, 15:05:45

Just upgraded from 1.5.3 to 1.5.5 and in the realtime page I can no
longer listen in to ongoing calls.

The only icon that appears is the "wand" but it does nothing. Looking at
the page source it looks like the monitor icons should show up, but it
does not.

The Ajax page seems to work ok.

-Barry

Title: Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
Post by: QueueMetrics on November 13, 2009, 08:55:07

You mean you click on the "little telephone" icon?

Title: Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
Post by: barryf on November 13, 2009, 13:45:17

Quote from: QueueMetrics on November 13, 2009, 08:55:07

You mean you click on the "little telephone" icon?

There is no telephone icon - only the wand.

-Barry

Title: Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
Post by: QueueMetrics on November 13, 2009, 17:37:50

We are aware of the problem and it has been fixed.

Mitigations
--------------
* use the new AJAX page
* send us a line and we'll send you a file that must be replaced
* wait for a new official build (due next week)

Title: Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
Post by: kk11 on November 30, 2009, 10:27:13

Hi,

after upgrade from 1.5.3 to 1.5.5 - can not use barryf php code, qmon.php script, for real time monitoring
got below error:
Fault Code: 2 Fault Reason: Invalid return payload: enable debugging to examine incoming payload

fault is generated by the following php code:
echo 'Fault Code: ' . $resp_rt->faultCode() . "\n";

is this all about changes in xml-rpc?

Thanks in advance.
Kris

Title: Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
Post by: QueueMetrics on November 30, 2009, 14:30:17

There have been no changes about XML-RPC - just added a few blocks....
Try and look for an error on the log files....