QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: bhenry on December 30, 2008, 00:05:56

Title: Agent Login Data
Post by: bhenry on December 30, 2008, 00:05:56

I would like to see a more intuitive report for agent login data.  I realize that I can see when an agent logged in and out with agent session details but I am looking for something to tell me more details such as:
when the did the agent login - when did they log off - how many calls they took - how many they missed - what was their talk time - what was their avail time in queue - what was there away time from the queue what was their average handling time.

These are things that my support managers have asked for in one single page.

Thanks!
Brendan

Title: Re: Agent Login Data
Post by: QueueMetrics on December 30, 2008, 18:08:44

So you basicvally would like a report per user session, that is, once per each login?