QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Tumelo Lathane on July 12, 2012, 12:42:45

Title: Understanding results: Unanswered calls
Post by: Tumelo Lathane on July 12, 2012, 12:42:45

Hi,

Will it be possible to run a report and be able to see lost calls by agent as per image below?

(http://tums.litconsulting.co.za/wp-content/uploads/2012/07/unanswered.jpg)

If I understand this manual correctly it is possible to tweak the settings to allow for this, if so, can you please point me in the right direction? im using QM 1.7.1.0

(http://tums.litconsulting.co.za/wp-content/uploads/2012/07/unanswered1.jpg)


Thanks

Title: Re: Understanding results: Unanswered calls
Post by: QueueMetrics on July 17, 2012, 11:53:17

Please do not post the same question to multiple threads - thank you!