QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emilec on March 30, 2010, 14:13:20

Title: QM 1.6 - Custom Reports - List Calls button grey
Post by: emilec on March 30, 2010, 14:13:20

Hi

Before in 1.5 when you run a custom report there was a call details button at the bottom which I see has now moved on the custom report page. If I login as admin (Masterkey:Yes) I can click this button, but when I login as a user who has Class:Admin but Masterkey:No this button is grey. What is the security key I need to assign to this user to allow access to the list Call button?

Title: Re: QM 1.6 - Custom Reports - List Calls button grey
Post by: QueueMetrics on March 30, 2010, 14:19:21

No now you should see the list of calls on a separate page (the one just after Answered Calls).

Title: Re: QM 1.6 - Custom Reports - List Calls button grey
Post by: emilec on March 30, 2010, 16:56:27

Thanks, that solved my problem. Any thoughts as to the purpose of the list calls button and why it is greyed out?

Title: Re: QM 1.6 - Custom Reports - List Calls button grey
Post by: QueueMetrics on March 31, 2010, 10:02:07

Yes - you do not have the access key.  That is QUEUE_LST