QueueMetrics > Outbound and QueueMetrics

Playtones(busy) on qm-queuedial

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jucha:
Hi,

I want to playtones to UA based on DIALSTATUS and HANGUPCAUSE, but i do not listen any. Please Help.
Please see line jucha, below.

[qm-queuedial]
; We use a global variable to pass values back from the answer-detect macro.
; STATUS = U unanswered
;        = A answered    (plus CAUSECOMPLETE=C when callee hung up)
; The 'g' dial parameter must be used in order to track callee disconnecting.
; Note that we'll be using the 'h' hook in any case to do the logging when channels go down.
; We set the CDR(accountcode) for live monitoring by QM.
;
exten => s,1,NoOp( "Outbound call - A:${QDIALER_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}" )
exten => s,n,Set(CDR(accountcode)=QDIALAGI)
exten => s,n,Set(ST=${EPOCH})
exten => s,n,Set(GM=QDV-${QDIALER_AGENT})
exten => s,n,Set(GLOBAL(${GM})=U)
exten => s,n,Set(GLOBAL(${GM}ans)=0)
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,,${QDIALER_NUMBER})
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
exten => s,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})

;jucha
exten => s,n,Noop(Dial failed for some reason with DIALSTATUS = ${DIALSTATUS} and HANGUPCAUSE = ${HANGUPCAUSE})
exten => s,n,Goto(s-${DIALSTATUS},1)
exten => s-BUSY,1,Noop(Dial failed due to trunk reporting BUSY - giving up)
exten => s-BUSY,n,Playtones(busy)
exten => s-BUSY,n,Busy(20)

; Trapping call termination here
exten => h,1,NoOp( "Call exiting: status ${GLOBAL(${GM})} answered at: ${GLOBAL(${GM}ans)} DS: ${DIALSTATUS} HC: ${HANGUPCAUSE}" )
exten => h,n,Goto(case-${GLOBAL(${GM})})
exten => h,n,Hangup()

; Call unanswered
exten => h,n(case-U),Set(WT=$[${EPOCH} - ${ST}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},ABANDON,1,1,${WT})
exten => h,n,Hangup()

; call answered: agent/callee hung
exten => h,n(case-A)i,Set(COMPLETE=${IF($["${CAUSECOMPLETE}" = "C"]?COMPLETECALLER:COMPLETEAGENT)})
exten => h,n,Set(WT=$[${GLOBAL(${GM}ans)} - ${ST}])
exten => h,n,Set(CT=$[${EPOCH} - ${GLOBAL(${GM}ans)}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},${COMPLETE},${WT},${CT})
exten => h,n,Hangup()

QueueMetrics:

--- Quote from: jucha on September 15, 2011, 20:04:16 ---Hi,

I want to playtones to UA based on DIALSTATUS and HANGUPCAUSE, but i do not listen any. Please Help.
Please see line jucha, below.


--- End quote ---

I would edit around stanza "Trapping call termination here" but have no idea of what you need to playtone.

jucha:
The agents needs to listen the audio when make out calls, but i want to play a message for each isdn cause code (http://www.voip-info.org/wiki/view/Asterisk+variable+hangupcause)
I do not know where put this lines. like s or h
No using the context qm-queudial, asterisk returns the correct audio for busy, or phone bad, etc.

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