Popup in Queue Details not working

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AndyS:
This used to work just fine.

Now we're getting the 404 shown below. I restarted QM a couple of times but it doesn't make any difference. We're running 1.4.0 on tribox 2.2.

The error occurs when you select the magnifying glass icon on a record in Queue Details. It happens for every record I've attempted to select. The popup box opens but after a timeout the 404 occurs.

Any ideas?

HTTP Status 404 - /qm/$WEBAPP/sys_errore.jsp

--------------------------------------------------------------------------------

type Status report

message /qm/$WEBAPP/sys_errore.jsp

description The requested resource (/qm/$WEBAPP/sys_errore.jsp) is not available.

--------------------------------------------------------------------------------

Apache Tomcat/5.0.28

Andy.

QueueMetrics:
You should send over a sample of your logs - see http://astrecipes.net/index.php?n=251 .
Very likely this is a system crash that gets somehow hidden.

AndyS:
Thanks Lorenzo.

Yes, you're right - it's an out of memory error (Java Heap).

It would still be great to get the 404 fixed though.

Andy.

AndyS:
Further investigation revealed that opening this popup is taking a large amount of memory and the results seem odd.

The memory settings initially were -Xms128M -Xmx128M. These settings had worked previously for this popup.
I increased them to -Xms192M -Xmx256M and still received the failure.
I increased them to -Xms192M -Xmx384M and the operation completed successfully (although it took a number of seconds to complete).

On inspecting the output of the command, I noticed that there were many links to the sound file, each link having the same name. Here's the HTML from the popup box:

--- Code: ---<html>
<head>
<title>Call Detail</title>
<style>
body, TD {
BACKGROUND: #FFFFFF;
COLOR: #333333;
MARGIN: 0px;
PADDING: 0px;
SPACING: 0px;
font-family: Verdana;
}

body {
text-align: center;
}

.red {
color: red;
}

.actButton {
BACKGROUND: white;
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size: 12px;
}

table.ST {
background-color: white;
border: 1px #000000 solid;
border-collapse: collapse;
border-spacing: 0px;
align: center;
}

.ST_TRH {
background-color: #99CCCC;
border: 1px #000000 solid;
font-family: Verdana;
font-weight: bold;
font-size: 12px;
color: #404040;
text-align: left;
}

.ST_TR0, .ST_TR1{
border-bottom: 1px #6699CC dotted;
text-align: left;
font-weight: normal;
font-size: 12px;
color: #404040;
background-color: #fafafa;
padding-top: 4px;
padding-bottom: 4px;
padding-left: 8px;
padding-right: 0px;
}

</style>
</head>
<body>

<h1>Call detail</h1>

<table border=0 class="ST">
<tr class='ST_TR0'><td >Asterisk Call ID:   </td>
<td >1194447369.19</td></tr>

<tr class='ST_TR0'><td >Date and time:   </td>
<td >07/11/2007 - 07:01:58</td></tr>

<tr class='ST_TR0'><td >Caller ID:   </td>
<td >2127369027</td></tr>

<tr class='ST_TR0'><td >Handled by:   </td>
<td >agent/2124</td></tr>

<tr class='ST_TR0'><td >Duration:   </td>
<td >308 sec.</td></tr>

<tr class='ST_TR0'><td >Waiting time:   </td>
<td >2 sec.</td></tr>

<tr class='ST_TR0'><td >Disconnection cause:   </td>
<td >Caller disconnected</td></tr>

<tr class='ST_TR0'><td >Transferred to:   </td>
<td ></td></tr>

<tr class='ST_TR0'><td >URL:   </td>
<td ></td></tr>

<tr class='ST_TR0'><td >Status code:   </td>
<td ></td></tr>

<tr class='ST_TR0'><td >Srv   </td>
<td ></td></tr>

<tr class="ST_TR0"><td colspan="2">
Sound files: 

- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 
- <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a> 

</td></tr>

</table>

<INPUT TYPE='button'
CLASS='actButton'
VALUE="Close"
onClick="window.close();"
STYLE="width: 60px" >

</body>

--- End code ---

This doesn't feel as though it's working properly. Why would this single popup require so much memory, and why are there so many links?

Andy.

QueueMetrics:
The filename /var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV looks a bit sick. :P
Are you sure you are not having a loop using a hard or symbolic link in the /var/spool/asterisk/monitor that loops back again and again?

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