QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: coolname on May 10, 2012, 03:39:11

Title: how to track ivr?
Post by: coolname on May 10, 2012, 03:39:11

(http://i.6.cn/cvbnm/59/d6/87/56ee6faaa4a6f6146d8177f7b8e520dc.jpg)

how to configure asterisk to track the new attribute of the ivr

Title: Re: how to track ivr?
Post by: QueueMetrics on May 10, 2012, 13:10:04

See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#_tracking_dnis_and_ivr_information

Title: Re: how to track ivr?
Post by: coolname on May 13, 2012, 08:27:52

yes i configured ,but the total duration *** are empty

Title: Re: how to track ivr?
Post by: QueueMetrics on May 15, 2012, 11:07:30

Please post a snippet from your queue_log file of a complete call with its IVR record.

Title: Re: how to track ivr?
Post by: coolname on May 15, 2012, 11:32:19

(http://i.6.cn/cvbnm/9f/40/7b/c6df02375b4cd8a6c12a99c6982b9159.jpg)

i change the queue_log to suit my use

Title: Re: how to track ivr?
Post by: QueueMetrics on May 16, 2012, 15:47:29

You need to set the INFO-IVR record BEFORE the call is closed.

Title: Re: how to track ivr?
Post by: coolname on May 16, 2012, 16:47:03

the time_id of info-ivr  is lower than enterqueue

Title: Re: how to track ivr?
Post by: QueueMetrics on May 18, 2012, 09:57:19

In this case it should already work.

Title: Re: how to track ivr?
Post by: coolname on May 22, 2012, 03:37:23

but it doesn't
could you show me a example ivr data?