QueueMetrics > General Asterisk configuration
Display caller id in IVR tracking
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Stephenv:
Hi
I have IVR tracking working, but noticed when viewing the report that the Caller and DNIS fields are empty. I was expecting to see some info there since I pass it onto the queue log.
Here is one call from the queue log:
--- Code: ---1448349904|1448349904.2248366|NONE|NONE|IVRSTART|0111231234|0200
1448349937|1448349904.2248366|NONE|NONE|INFO|IVRAPPEND|4|my-ivr-2015
1448349937|1448349904.2248366|4000|NONE|ENTERQUEUE||0111231234|3
1448349941|1448349904.2248366|4000|Agent/4124|CONNECT|4|1448349937.2248396|3
--- End code ---
As you can see, I do pass the caller id and DDI at IVRSTART.
What else should I do to have it display that info in QM?
Stephenv:
So no response... :(
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