QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: coolname on April 11, 2011, 12:03:07

Title: where to set "Grader" for "Run QA Reports"
Post by: coolname on April 11, 2011, 12:03:07

where to set "Grader" for "Run QA Reports"?I want filter by the grader,but don't know where to set a user as grader.

Title: Re: where to set "Grader" for "Run QA Reports"
Post by: QueueMetrics on April 12, 2011, 10:40:02

A "Grader" is simply a user who has the correct keys and actually graded a call.

Title: Re: where to set "Grader" for "Run QA Reports"
Post by: coolname on April 14, 2011, 08:07:56

what's the key? I havn't found any settings for grader in QM user manual

Title: Re: where to set "Grader" for "Run QA Reports"
Post by: QueueMetrics on April 15, 2011, 11:53:19

From the manual:

QA_TRACK   
User can enter Quality Assessment data

QA_REPORT   
User can run Quality Assessment reports

QA_REMOVE   
User can delete Quality Assessment reports